Last updated July 16, 2026.
Ordering, Accounts and Payments
Q: How do I place an order with Cheddr?
A: Browse Cheddr.co, choose the products and quantities you want, and add them to your cart. When you are ready, proceed to checkout and enter your contact, shipping, and payment information. Review your order before submitting it.
Q: Do I need an account to place an order?
A: You can shop and proceed through checkout without creating an account. However, we recommend creating one so you can view previous orders, manage eligible subscriptions, and keep track of your Cheddr Coinz.
Q: What payment methods does Cheddr accept?
A: We accept eligible bank cards through our secure online checkout. The payment methods currently available to you will appear when you reach the payment section of checkout.
Q: Is it safe to enter my payment information on Cheddr.co?
A: Yes. Your payment information is transmitted through a PCI-DSS-compliant payment gateway using SSL encryption. We do not store your complete credit card information after the transaction is processed.
Q: Why was my payment declined?
A: Payments may be declined because of an incorrect billing address, insufficient funds, an expired card, a spending restriction, or a security block from your bank. Make sure your information matches your bank records. If the payment continues to fail, contact your card issuer.
Q: Why does my bank statement show a pending charge?
A: A pending charge may be a temporary authorization created when you attempted to place your order. It does not always mean that the payment was completed. Your bank determines how long unsuccessful or canceled authorizations remain pending.
Q: Can I place an order over the phone?
A: Orders should normally be placed through Cheddr.co. If you need help completing an order, call us at 855-247-1233, email hello@cheddr.co, or send us a message through our contact page.
Q: Can I change my order after it has been placed?
A: Contact us as soon as possible after placing your order. We may be able to make changes before fulfillment begins, but we cannot guarantee changes once an order has been processed, packed, or shipped.
Q: Can I cancel my order after it has been placed?
A: Contact us immediately with your order number. We may be able to cancel the order before fulfillment begins. Once an order has been processed or entered the shipping system, it may be too late to cancel it.
Q: How do I update the shipping address on my order?
A: Contact us immediately with your order number and the correct shipping address. We cannot guarantee an address change after fulfillment has started or the carrier has accepted the package.
Discounts, Cheddr Coinz and Referrals
Q: Does Cheddr offer a first-order discount?
A: Yes! Use FirstTime20 for a discount on your first order! Bundles are not eligible for a discount.
Q: How do I find current Cheddr coupon codes?
A: Check our homepage, promotional banners, email list, and your Cheddr rewards account for current offers. The best way is to sign up for our email list in the footer!
Q: Why is my Cheddr coupon code not working?
A: The code may have expired, reached its usage limit, require a minimum purchase, apply only to certain products, or be limited to new customers. Check the spelling and remove any conflicting promotions before trying again.
Q: What are Cheddr Coinz?
A: Cheddr Coinz are loyalty rewards you can earn and redeem toward eligible purchases. As you earn more Coinz, you may also unlock additional rewards and loyalty benefits.
Q: How do I earn Cheddr Coinz?
A: You can earn Cheddr Coinz through eligible purchases and activities such as creating an account, completing your first order, leaving verified reviews, referring new customers, and receiving birthday rewards. We may also offer limited-time bonus opportunities.
Q: How much are Cheddr Coinz worth?
A: Ten Cheddr Coinz equal $1 in rewards value. Your current balance and earning activity can be viewed through your Cheddr rewards account.
Q: How do I redeem Cheddr Coinz?
A: Sign in to your Cheddr account and proceed to checkout. Once you have at least 10 Coinz, you can choose to redeem some or all of your available balance on an eligible purchase.
Q: Do Cheddr Coinz expire?
A: No. Your Cheddr Coinz do not expire, so you can save them and use them on a future eligible order.
Shipping and Tracking
Q: How much does Cheddr charge for shipping?
A: We offer free shipping on qualifying orders of $49 or more. For orders below the free-shipping minimum, the available shipping rate will be calculated and displayed during checkout.
Q: Does Cheddr offer free shipping?
A: Yes. We offer free shipping on qualifying orders sent to eligible locations within the United States.
Q: How quickly does Cheddr process orders?
A: Most orders ship same day if they are placed before 1:00pm PST. Processing may take longer during weekends and holidays.
Q: Does Cheddr offer same-day shipping?
A: Orders placed before 1:00 PM Pacific Time normally ship the same business day, Monday through Friday. Orders placed after the cutoff, on weekends, or on holidays are generally processed on the next business day.
Q: How long does Cheddr shipping take?
A: Most orders arrive approximately one to five days after leaving our warehouse. Delivery times are estimates and may be affected by weather, holidays, carrier delays, or address problems.
Q: Does Cheddr ship in discreet packaging?
A: Yes. We ship orders in discreet outer packaging. All of our orders are vacuum sealed for the ultimate freshness.
Q: Will the package show what I ordered?
A: No detailed product list will appear on the outside of the package. Required shipping labels, carrier markings, and return information may still be visible.
Q: Does Cheddr provide tracking information?
A: Yes. Once your order ships, tracking information will be sent to the email address you used during checkout.
Q: Where can I find my tracking number?
A: Check your shipping confirmation email, including your spam and promotions folders. If you created an account, shipment details may also appear in your order history. Contact us with your order number if you still cannot find the tracking information.
Q: Why has my tracking information not updated?
A: Tracking may not update immediately after a shipping label is created. The first carrier scan can sometimes be delayed until the package reaches a sorting facility. Contact us if the tracking remains unchanged beyond the expected processing period.
Q: Why does my tracking only say that a label was created?
A: “Label created” usually means we have submitted the shipment information to the carrier, but the package has not received its first physical scan. Most orders ship within 24 hours, although weekends, holidays, and carrier delays may extend that time.
Q: What should I do if tracking says delivered but I cannot find my package?
A: Check your mailbox, parcel locker, front desk, delivery area, household members, and nearby neighbors. Confirm that the shipping address on your order was correct. If the package is still missing, contact the carrier and then contact us.
Returns, Refunds and Order Problems
Q: What is Cheddr’s return policy?
A: We offer a 30-day satisfaction guarantee. Contact us within 30 days of receiving your order before sending anything back. We will provide instructions based on the product and reason for the return.
Q: What is Cheddr’s 30-day satisfaction guarantee?
A: We want you to feel confident trying Cheddr. If you are not satisfied with an eligible product, contact us within 30 days of receiving it.
Q: Can I return an opened product?
A: Eligible opened products may qualify under our 30-day satisfaction guarantee. Contact us before returning the product so we can review the request and provide the correct instructions.
Q: What should I do if I received the wrong product?
A: Contact us as soon as possible with your order number and clear photographs of the product, label, packing slip, and shipping package. Keep the item and packaging until we provide replacement or return instructions.
Q: What should I do if an item is missing from my order?
A: Check the package and packing materials carefully. Then contact us with your order number and the name of the missing item. Photographs of the package, shipping label, and products you received may help us review the order.
Subscriptions, Bundles, Mystery Boxes and Samples
Q: Does Cheddr offer THCa flower subscriptions?
A: Yes. Eligible Cheddr products can be scheduled for automatic recurring delivery through our subscription program.
Q: How does the Cheddr subscription program work?
A: Select an eligible product, choose the subscription choice you want, and complete checkout. We will automatically process future orders according to your selected schedule until you skip, change, or cancel the subscription.
Q: How much can I save with a Cheddr subscription?
A: Monthly flower subscriptions may receive 20% off, while biweekly subscriptions may receive 20% off. Some products may have different subscription offers, so the price shown on the product page and during checkout will be your final discount.
Q: Can I choose how often my subscription ships?
A: Yes. Eligible products may offer biweekly and monthly delivery schedules. The available frequencies will appear on the product page.
Q: Can I change the product in my subscription?
A: You can manage eligible subscriptions through your account. Available product changes may depend on inventory and the options shown in your subscription portal.
Q: Can I skip a subscription shipment?
A: Yes. You can skip or reschedule an eligible subscription shipment through your subscription account. Make the change before the next order is processed.
Q: Can I cancel my Cheddr subscription?
A: Yes. You can cancel an eligible subscription at any time. Complete the cancellation before your next scheduled order is processed.
Q: What is included in a Cheddr bundle?
A: Bundle contents depend on the offer you select. Our bundles may include THCa flower, Smalls, concentrates, infused prerolls, gummies, accessories, or other eligible products. Review the specific bundle page for the exact contents.
Q: What is included in the Cheddr Mystery Box?
A: Our current Mystery Box is priced at $79.99 and includes more than $150 in value. It contains one ounce of THCa Smalls, eight grams of additional Smalls flower, seven 0.5-gram infused prerolls, and a mystery gift. Strains and surprise items may vary based on availability.
Q: Does Cheddr offer free samples?
A: We currently offer a free 1-gram infused preroll sample with available strain options. Customers pay the applicable shipping charge. Sample availability, eligibility, and terms may change.
THCa Basics
Q: What is THCa?
A: THCa, or tetrahydrocannabinolic acid, is a cannabinoid that occurs naturally in raw cannabis and hemp flower. It is the acidic precursor that can convert into Delta-9 THC when exposed to enough heat.
Q: Is THCa the same as THCA?
A: Yes. THCa and THCA refer to the same cannabinoid. The lowercase “a” is simply another way of writing the “A” in tetrahydrocannabinolic acid.
Q: What is THCa flower?
A: THCa flower is cannabis flower grown to contain a significant amount of naturally occurring THCa. We sell qualifying THCa flower as hemp based on the applicable Delta-9 THC limits at the time of testing.
Q: Is THCa flower real cannabis?
A: THCa flower comes from the cannabis plant. Its legal classification as hemp or marijuana depends on cannabinoid measurements and the laws that apply in your location.
Q: Is THCa flower hemp or marijuana?
A: We sell our qualifying THCa flower as hemp under the current federal definition, which focuses on Delta-9 THC concentration by dry weight. Some states use total THC or specifically regulate THCa, so the same flower may be treated differently depending on where you live.
Q: Does THCa occur naturally in cannabis?
A: Yes. THCa is naturally produced by cannabis plants and is commonly found in raw, unheated flower. It does not need to be added after harvest.
Q: How is THCa flower made?
A: THCa flower is grown from cannabis genetics selected for their cannabinoid and terpene profiles. The plants are cultivated, harvested, dried, cured, trimmed, tested, and packaged. The THCa is produced naturally by the plant.
Q: Is Cheddr's THCa flower sprayed with THCa?
A: No! We do not sell sprayed THCa flower.
Q: What happens when THCa is heated?
A: Heat can convert much of the THCa into Delta-9 THC. This is why heated THCa flower can produce intoxicating effects even though raw THCa is generally non-intoxicating.
Q: What is decarboxylation?
A: Decarboxylation is the chemical process that converts acidic cannabinoids such as THCa into active neutral cannabinoids such as Delta-9 THC. This conversion occurs when THCa is exposed to enough heat.
Q: Does THCa turn into Delta-9 THC?
A: Yes. A portion of THCa converts into Delta-9 THC when heated. Because the molecule loses weight during conversion, potential total THC is often estimated with this formula:
Total THC = Delta-9 THC + (THCa × 0.877)
Q: Is THCa stronger than Delta-9 THC?
A: THCa and Delta-9 THC are different chemical forms and should not be compared as though they are identical. Raw THCa is generally non-intoxicating. After heating, the potential strength depends on how much converts, the amount used, the product, and your tolerance.
Q: What is the difference between THCa and CBD?
A: THCa can convert into intoxicating Delta-9 THC when heated. CBD is generally non-intoxicating and does not convert into THC through normal heating. They are separate cannabinoids with different chemical structures.
THCa Legality, Travel and Drug Testing
Q: Is THCa federally legal?
A: Yes, THCa is currently federally legal. Under the 2018 Farm Bill, hemp-derived THCa products are legal nationwide as long as they test at 0.3% or less Delta-9 THC by dry weight.
Q: Is THCa legal in every state?
A: No. States may restrict or prohibit THCa, intoxicating hemp products, smokable hemp, total THC, online sales, possession, or shipment. State and local rules can also change quickly.
Q: Which states does Cheddr not ship THCa products to?
A: We currently restrict THCa shipments to Arkansas, Hawaii, Idaho, Iowa, Kansas, Louisiana, Minnesota, Oklahoma, Oregon, Rhode Island, Utah, and Vermont. This list may change as laws and our compliance policies change.
Q: How old do I need to be to order from Cheddr?
A: You must be at least 21 years old and meet any additional age requirements that apply in your jurisdiction.
Q: Can THCa flower be shipped through the mail?
A: Compliant hemp products may be shipped domestically when the sender follows federal, state, and local laws and maintains the required records. We do not ship THCa products to locations where they are prohibited.
Q: Can I fly with THCa flower?
A: The safest choice is not to fly with THCa flower. Airport security may refer suspected illegal substances to local law enforcement, and THCa flower can be difficult to distinguish from marijuana. Laws may also differ between your departure location, airport, and destination.
Q: Will THCa show up on a drug test?
A: Yes, it can. Heating THCa creates Delta-9 THC, and drug tests commonly look for THC metabolites. A product being legally classified as hemp does not prevent a positive result.
